Services

AFTER-SALE SERVICES

A. TRADITIONAL SERVICES
a. We follow-up customers through sale network of service centers, and provide home service.
b. In the special condition, we will send professional technical personnel to provide home technical service.
c. All kinds of technical consultation will provide customers by telephone、fax、or e-mail box and so on.
d. Established perfect service files for customers.

B. ON-LINE SERVICES
a. Through web technical communication, we can provide the first-rate technology.
b. Follow-up technical support will provide through e-mail.
c. Write the most concerned problems in visitors' book, which will send our technical department to discuss and solve it.

C. SERVICES REQUIREMENT
a. We will hold a record on customers' requirement and exist problem, which will promise to reply.
b. Keep a beautiful image to visitors and customers, and we will establish good-relationship with them.
c. In order to keep a good-relationship with customers, we issue <<customers service report>> per month, and give a support in many ways.

D. SERVIE PURPOSE
a. Try to know users' products opinion----after-sale service, requirement for products, and new service requirement.
b. Solve a knotty problem, communicate views with each other to strengthen the relationship with customers; we try to know all problems and give them satisfactory reply.
c. Judge per quarter from the <<Inquire Form for Customers>>, we can know more whether customers satisfy after-service、products requirement or not.
d. In order to strengthen the relationship with customers, we hold special seminar 、bargain sales get more information to solve problems.